IMPORTANT NOTICE on DRAGONET policy during the Coronavirus pandemic
Our clients are our reason for being. Our employees are our responsibility
The Spanish Health Authorities have issued a number of recommendations related to Coronavirus prevention which businesses are advised to act on. Consequently, DRAGONET will be taking some simple precautionary measures in order to protect the health of our clients and employees over the coming weeks.
In order to guarantee the continuity of essential Internet and Telephone Services:
• We will be here to help our customers, giving full support on our range of services in the usual way. Our goal is to ensure connectivity and communication for all our customers in the current circumstances, at a time when this is more important than ever.
• During our usual business opening hours you can call us on 966580000, or 222 (number for customers with our mobile service), or send an email to email@example.com
• DRAGONET technicians will be on duty to deal with any problems that may arise in the service or installations. Our team will be provided with the recommended protection measures for call-outs and will continue with home visits as usual.
• Customer service and administration staff will be teleworking to keep our website updated, and answering phone calls or emails.
• Dragonet stores will be closed and they will only open for essential cases (only with a previous appointment). Please call ahead to make an appointment, to avoid several people meeting at the same time, in accordance with the recommended procedure. Other commercial services will be available via email, web and phone.
• If a problem occurs with our service or you have any queries, contact us by telephone.
DRAGONET would like to send a positive message for all our customers, we are here to ensure your connectivity and communications services, rest assured. Dragonet encourages you to follow instructions from the health authorities to prevent spreading the infection. Keep calm and together we can beat this virus. Thank you for placing your confidence in us.
Thank you for your understanding.
Kindest regards from,
The DRAGONET Team